Bookassist USA News

Monday, September 21, 2009

Seminars in Vienna highlight the importance of Social Media for online customer service

Bookassist seminars in Vienna have highlighted the ongoing importance of social media tools for the hospitality industry.

The seminars, which were held on Wednesday September 16th and Thursday September 17th in the ARCOTEL Kaiserwasser hotel in Vienna, covered the growing necessity of focussing on direct business through the hotel website, and the importance of good old-fashioned customer service as manifest in social media elements such as online customer reviews, being able to respond quickly on twitter, and other services.

The Wednesday event in the ARCOTEL Kaiserwasser hotel was attended by the Irish Ambassador to Austria, H.E. Frank Cogan. The seminars were given by Bookassist CEO Dr Des O'Mahony, Head of Business and Operations Yahya Fetchati and Head of Internet Marketing Mary Collins and discussions were chaired by regional Sales Manager Gerd Weingrill.

ARCOTEL Hotel Group staff at a break-out session at Thursday's seminar

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